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| en:aai:contact [2019/07/18 16:01] – created Wolfgang Pempe | en:aai:contact [2021/08/06 15:59] (current) – Wolfgang Pempe | ||
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| ====== Contact ====== | ====== Contact ====== | ||
| - | ==== DFN-AAI | + | The DFN-AAI team is available during normal business hours. |
| - | The hotline is available between 9.00 and 12.00 hours (CE[S]T) on Mondays to Fridays. (Please consider the [[https:// | + | ==== DFN-AAI |
| | **email: | | **email: | ||
| - | | **phone:** | 0711-63314-215 | | + | | **phone:** | +49-30-884299-9124 |
| - | | **fax:** | 0711-63314-133 | | + | | **fax:** | +49-30-884299-370 | |
| - | Please note: The DFN-AAI hotline only provides support for questions concerning the federation in general as well as installation and configuration of SAML-enabled software with a main focus on Shibboleth. Due to the variety of possible implementation scenarios, no direct support can be provided for other kinds of web applications and IDM systems. Via the [[de: | + | **Please note:** The DFN-AAI hotline only provides support for questions concerning the federation in general as well as installation and configuration of SAML-enabled software with a main focus on Shibboleth. Due to the variety of possible implementation scenarios, no direct support can be provided for other kinds of web applications and IDM systems. Via the [[de: |
| + | |||
| + | **Before submitting a support request, please check whether the question or problem is not already dealt with on the [[en: | ||
| ==== Administrative Contact ==== | ==== Administrative Contact ==== | ||
| - | Please refer to [[en: | + | Please refer to [[en: |
| ==== Security Contact ==== | ==== Security Contact ==== | ||
| - | Please refer to [[de: | + | Please refer to [[en: |