Differences

This shows you the differences between two versions of the page.

--- en:aai:contact [2020/02/07 10:47] – Wolfgang Pempe
+++ en:aai:contact [2021/08/06 15:47] – Wolfgang Pempe
@@ Line 1: / Line 1: @@
 ====== Contact ======
-==== DFN-AAI Hotline ====
+The DFN-AAI team is available during normal business hours.
+==== DFN-AAI Support and Consulting ====
 | **email:**  | [[hotline@aai.dfn.de|hotline@aai.dfn.de]] |
 | **phone:** | +49-30-884299-9124 |
-| **fax:** | 0711-63314-133 |
+| **fax:** | +49-30-884299-370 |
-Please note: The DFN-AAI hotline only provides support for questions concerning the federation in general as well as installation and configuration of SAML-enabled software with a main focus on Shibboleth. Due to the variety of possible implementation scenarios, no direct support can be provided for other kinds of web applications and IDM systems. Via the [[de:aai:mailinglists|mailing lists]], federation participants may exchange their experiences.
+**Please note:** The DFN-AAI hotline only provides support for questions concerning the federation in general as well as installation and configuration of SAML-enabled software with a main focus on Shibboleth. Due to the variety of possible implementation scenarios, no direct support can be provided for other kinds of web applications and IDM systems. Via the [[de:aai:mailinglists|mailing lists]], federation participants may exchange their experiences.
+**Before submitting a support request, please check whether the question or problem is not already dealt with on the [[en:aai:faqs|FAQ pages]] or the  [[en:shibidp:troubleshooting|Troubleshooting page]]. Thank you very much! **
 ==== Administrative Contact ====
 Please refer to [[en:registration|Registration]]
 ==== Security Contact ====
 Please refer to [[en:aai:incidentresponse|Incident Response]]